KYC / Identity Verification This is typically required before your first large withdrawal. zben's KYC process requires two documents:
1. Identity Verification: A clear photo of the front and back of your National ID (NID), passport, or driving licence. The name on the document must match the name used during registration.
2. Proof of address (if required): A copy of your bank statement or utility bill — not older than three months.
To submit: Log in → Go to your Profile → Click the "Verification" tab → Upload your photos. Make sure the images are clear and all four corners are fully visible. Verification is usually completed within 24 to 72 hours. If you need it done sooner, let us know via Live Chat — it can often be processed faster.
1. Identity Verification: A clear photo of the front and back of your National ID (NID), passport, or driving licence. The name on the document must match the name used during registration.
2. Proof of address (if required): A copy of your bank statement or utility bill — not older than three months.
To submit: Log in → Go to your Profile → Click the "Verification" tab → Upload your photos. Make sure the images are clear and all four corners are fully visible. Verification is usually completed within 24 to 72 hours. If you need it done sooner, let us know via Live Chat — it can often be processed faster.
zben uses multiple layers of security to protect your personal information and funds:
Data Security: All communication on the site is secured with 256-bit SSL encryption — you'll see the lock icon in your browser. Your password is never stored in plain text; it's kept in hashed format. Personal information is never shared with third parties, except where legally required.
Account Security: Enabling Two-Factor Authentication (2FA) means you'll receive an OTP on your mobile every time you log in. Logging in from an unrecognized device will trigger an additional verification step.
Fund Security: User funds are held in a separate account and are never mixed with the company's operating expenses. Withdrawals can only be sent to a registered payment method — it is not possible to send funds to a different number.
If you notice anything suspicious, change your password immediately and notify us at support@zben.best.
Data Security: All communication on the site is secured with 256-bit SSL encryption — you'll see the lock icon in your browser. Your password is never stored in plain text; it's kept in hashed format. Personal information is never shared with third parties, except where legally required.
Account Security: Enabling Two-Factor Authentication (2FA) means you'll receive an OTP on your mobile every time you log in. Logging in from an unrecognized device will trigger an additional verification step.
Fund Security: User funds are held in a separate account and are never mixed with the company's operating expenses. Withdrawals can only be sent to a registered payment method — it is not possible to send funds to a different number.
If you notice anything suspicious, change your password immediately and notify us at support@zben.best.
Changing the interface language on zben is simple. There are two ways to do it:
When not logged in: At the top right or bottom of the page, there is a language selector icon (usually a globe icon or labelled "BN") — click it to see the list of available languages.
While logged in: Click the profile icon → "Account Settings" → go to the "Language" section → select your preferred language → save. The change takes effect immediately.
zben currently supports several languages, including Bangla (Bangladesh) and English. For Bangladeshi users, Bangla is the most convenient option — all betting terms and instructions appear in a familiar language. You can also change the language from Settings in the mobile app.
When not logged in: At the top right or bottom of the page, there is a language selector icon (usually a globe icon or labelled "BN") — click it to see the list of available languages.
While logged in: Click the profile icon → "Account Settings" → go to the "Language" section → select your preferred language → save. The change takes effect immediately.
zben currently supports several languages, including Bangla (Bangladesh) and English. For Bangladeshi users, Bangla is the most convenient option — all betting terms and instructions appear in a familiar language. You can also change the language from Settings in the mobile app.
Balance Credit: In Sports Betting, once a match result is confirmed, your winnings are automatically credited to your zben balance — typically within 5 to 15 minutes of the match ending. For casino and slots, it's instant: your balance updates as soon as the game ends. Live Casino payouts also generally appear within 5 minutes.
bKash Withdrawal: To withdraw from your balance to bikash — go to Wallet → Withdrawal → enter your bKash number → enter the amount → confirm. The minimum withdrawal is ৳500. Funds typically reach bKash within 15 minutes to 2 hours of the request. During peak hours (6 PM to 11 PM), it may take a little longer — up to 4 hours at most. Large withdrawals may be held if KYC is not completed.
bKash Withdrawal: To withdraw from your balance to bikash — go to Wallet → Withdrawal → enter your bKash number → enter the amount → confirm. The minimum withdrawal is ৳500. Funds typically reach bKash within 15 minutes to 2 hours of the request. During peak hours (6 PM to 11 PM), it may take a little longer — up to 4 hours at most. Large withdrawals may be held if KYC is not completed.
To start cricket betting on zben: Log in → Click "Sports Betting" or "Sports" in the top menu → Select the Cricket section.
Betting Options: zben offers a wide range of cricket betting markets —
• Match Winner: Which team will win
• Toss Winner: Who will win the toss
• Top Batsman/Bowler: Who will score the most runs or take the most wickets
• Innings Runs: Total runs in a specific over
• Live Betting: Odds update ball by ball throughout the match
How to Place a Bet: Click your chosen match → select a market → click on the odds to open the bet slip → enter the amount → press "Place Bet". The minimum bet is generally ৳50. Odds tend to be higher for big matches (World Cup, IPL, BPL).
Betting Options: zben offers a wide range of cricket betting markets —
• Match Winner: Which team will win
• Toss Winner: Who will win the toss
• Top Batsman/Bowler: Who will score the most runs or take the most wickets
• Innings Runs: Total runs in a specific over
• Live Betting: Odds update ball by ball throughout the match
How to Place a Bet: Click your chosen match → select a market → click on the odds to open the bet slip → enter the amount → press "Place Bet". The minimum bet is generally ৳50. Odds tend to be higher for big matches (World Cup, IPL, BPL).
Yes, zben has a referral bonus program. When a friend registers using your referral code and makes their first deposit, you'll receive a bonus.
How to Get Your Referral Code: Log in → Go to your profile → Find your unique referral code or link under the "Refer" or "Refer a Friend" section.
Bonus eligibility requirements:
• Share your code with a friend
• Enter that code when your friend registers
• When your friend makes their first deposit, a bonus will be credited to your balance
• The bonus amount depends on your friend's first deposit — check the current rate on the Promotions page.
There's no limit — the more friends you bring to zben, the more bonuses you earn. Full referral terms are available on the latest promotions page.
How to Get Your Referral Code: Log in → Go to your profile → Find your unique referral code or link under the "Refer" or "Refer a Friend" section.
Bonus eligibility requirements:
• Share your code with a friend
• Enter that code when your friend registers
• When your friend makes their first deposit, a bonus will be credited to your balance
• The bonus amount depends on your friend's first deposit — check the current rate on the Promotions page.
There's no limit — the more friends you bring to zben, the more bonuses you earn. Full referral terms are available on the latest promotions page.
The app failing to open or being stuck on an older version is usually caused by a few common issues — follow these steps:
First attempt: Force close the app completely (including from the background) and reopen it. Restarting your phone often resolves the issue.
Clear the cache: Android → Settings → Apps → zben → Storage → Clear Cache. Then reopen the app.
Update the app: Visit zben.best and download the latest APK. You can install the new file directly over the existing app without uninstalling it — your data won't be lost. On iOS, open zben.best in Safari and add it to your home screen.
Check your internet connection: The app may shut down automatically on a weak connection. Try switching between WiFi and mobile data.
If the issue persists, email support@zben.best with your phone model, Android/iOS version, and app version — the support team will get back to you quickly.
First attempt: Force close the app completely (including from the background) and reopen it. Restarting your phone often resolves the issue.
Clear the cache: Android → Settings → Apps → zben → Storage → Clear Cache. Then reopen the app.
Update the app: Visit zben.best and download the latest APK. You can install the new file directly over the existing app without uninstalling it — your data won't be lost. On iOS, open zben.best in Safari and add it to your home screen.
Check your internet connection: The app may shut down automatically on a weak connection. Try switching between WiFi and mobile data.
If the issue persists, email support@zben.best with your phone model, Android/iOS version, and app version — the support team will get back to you quickly.