Zben Privacy Policy – How We Store and Use Your Information

Zben considers protecting user privacy a fundamental responsibility. This Privacy Policy explains what personal data zben collects, how that data is used and stored, and what rights you have as a user.

This policy applies to zben's website, mobile app, and any other digital channel through which you interact with zben. Creating an account or using the platform constitutes acceptance of this Privacy Policy.

• This policy applies to all users aged 18 and above.
• Zben has no way of knowing if anyone under 18 is using the platform — it is the family's responsibility to ensure minors are not accessing it.
• Third-party links or services operate under their own privacy policies, not zben's.

Zben only collects data that is necessary for operating the platform, maintaining security, and meeting legal obligations. No unnecessary data is collected.

Zben collects user data for specific, defined reasons. Each reason is clearly explained here so there is no ambiguity.

• Account Management: Basic information is required for registration, login, and profile management.
• Payment Processing: Financial information is used solely to process deposits and withdrawals securely.
• Identity Verification (KYC): Identity verification is required by law to prevent fraud and money laundering.
• Ensuring Security: Device and location data is used to prevent account hijacking, fraud, and unauthorized access.
• Service Improvement: User preferences and behavior are analyzed to make the platform more intuitive and user-friendly.
• Legal Obligations: Certain data must be retained to comply with licensing conditions and international regulations.
• Customer Support: Account history is used to help the support team resolve issues effectively.
• Relevant Offers: To send you promotions and bonus offers tailored to your preferences.

Zben shares your data with third parties only when necessary and always in a limited, purpose-specific manner.

• Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket. Each provider handles that data in accordance with their own privacy policy.
• Game Providers: For Live Casino and slots games, your user ID may be shared with third-party providers — personal information is not.
• Law Enforcement Agencies: zben may be required to disclose data to authorities under a court order or legal obligation.
• Security Services: Limited data may be shared with specialist firms for fraud detection and cybersecurity purposes.
• Business Changes: In the event of a merger or acquisition, your data may transfer to the new owner — however, this policy will continue to apply.

Zben uses cookies and similar technologies to keep the platform functioning properly and to improve the user experience.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security — the platform cannot function properly without them.
• Functional Cookies: Used to remember your language preference, display settings, and other personal preferences.
• Analytics Cookies: To understand which pages are most used and where issues occur. This data is aggregated and analyzed anonymously.
• Local Storage: Some data may be stored on your device to keep the app running smoothly.

You can disable cookies through your browser settings, though doing so may affect some platform features. Disabling login session cookies means you will need to log in each time you visit.

Zben does not retain data longer than necessary. However, certain information must be kept for a defined period to meet legal requirements.

• Account Information: For the duration of your active account. Following closure, data may be retained for up to 5 years for legal compliance.
• Financial Transaction Records: A minimum retention period of 5 years is required under anti-money laundering laws.
• KYC Documents: Even after account closure, data must be retained for 5–7 years in accordance with international regulations.
• Support Conversations: Retained for up to 2 years for quality control and dispute resolution.
• Log Data: Security investigations may be retained for up to 12 months.
• Marketing Preferences: If you opt out of marketing, that preference is permanently recorded so you will not receive any further communications.

After the applicable retention period, data is securely deleted or anonymized so that no individual can be identified.

Zben uses industry-leading technology and processes to keep your data secure. Our approach to security goes beyond technical measures — it is built into how we operate as an organization.

• 256-bit SSL Encryption: All data sent to and from the platform is encrypted — secured to the same standard as a bank.
• Encrypted Storage: Stored data is also encrypted — even direct server access cannot expose it in readable form.
• Two-Factor Verification: Enabling Two-Factor Authentication (2FA) makes unauthorized access to your account virtually impossible.
• Access Controls: Only authorized personnel can access specific data — and every access is recorded in the log.
• Regular Security Testing: External cybersecurity experts regularly identify and report vulnerabilities.
• Data Backups: Data is kept in secure backups to prevent loss in the event of an accident.

As a zben user, you have important rights over your own data. To exercise any of these rights, email us at support@zben.best.

• Right to Know: You have the right to know what data zben holds about you and how it is being used.
• Right to Access: You can request a copy of your data — typically provided within 30 days.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data after account closure — if legal obligations require us to retain it, you will be informed.
• Right to Restrict Processing: You may request that your data not be used for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional emails or messages at any time.
• Right to Lodge a Complaint: Any concerns about data protection can be raised directly with zben or with the relevant regulatory authority.

If you have any questions or concerns about our Privacy Policy, reach out to us directly. We take every inquiry seriously.

• Email: support@zben.best — for privacy-related enquiries, include the word "Privacy" in your message.
• Live Chat: Log in to the platform and reach us directly through the chat feature.
• Every privacy-related request is resolved within 30 days.

Zben may update this Privacy Policy as needed. If changes are made, you will be notified via your registered mobile number or email, and a notice will be posted on the platform. Continued use of the platform after any update will be considered acceptance of the revised policy. For significant changes, at least 7 days' advance notice will be given.